The post Air Canada Customer Was Forcibly Removed From A Flight And Cost Her $900. This Is What Happened According To Her. – ‘What’s the solution, how do I fix this?’ first on TwistedSifter.

Air Canada's argument that its AI-powered customer chatbot was solely liable for its own actions didn't hold up in civil court (thank goodness), and now the airline must refund a customer who was ...

Air Canada is being held responsible for a discount its chatbot mistakenly promised a customer, the Washington Post reported. The airline must refund a passenger, Jake Moffat, who two years ago ...

The Canadian tribunal in this case came down on the side of the customer, ruling that Air Canada did not ensure its chatbot was accurate. “While a chatbot has an interactive component ...

Air Canada passengers told Insider of luggage and customer-service woes amid travel chaos. One said she took a carry-on to avoid the chaos but was forced to check her bag, which went missing.

She turned around to reprimand the customer again before the video stopped. USA TODAY has reached out to Air Canada. Airline incidents: Ex-NFL player Terrell Davis says he's on no-fly list after ...

He added that due to the evacuation order, Air Canada has cancelled flights out of Yellowknife on Saturday. WestJet has also faced criticism ... WestJet sparks customer fury after refusing refunds ...