All three passengers said they lost bags and experienced issues in dealing with Air Canada's customer services. Lost bags and long phone calls Aanu Ayoleke flew from Lyon, France, to LaGuardia ...

problems arise. Whether it be lost luggage, a question about your loyalty account or a canceled flight, you may find yourself in need of contacting Air Canada customer service, especially if you ...

Air Canada apologized on Thursday ... and it has created a new director of customer accessibility position to manage implementation and address disability issues. Rodney Hodgins, a wheelchair ...

Over time, Crocker said, Air Canada hoped the chatbot would "gain the ability to resolve even more complex customer service issues," with the airline's ultimate goal to automate every service that ...

After his grandmother died in Ontario a few years ago, British Columbia resident Jake Moffatt visited Air Canada’s website to book a flight for the funeral. He received assistance from a chatbot ...

Airlines, like many businesses, have begun to rely increasingly on the use of AI to assist with customer service issues like the one in Moffatt's case. As of February 20 Air Canada did not appear ...