Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Avaya last week unveiled software that the company says will let customers extend call-center capabilities to multiple sites over IP. Avaya last week unveiled software that the company says will let ...

Customer relationship management (CRM) software maker E.piphany Inc. next week will begin shipping Service 6.0, a call center application that combines sales and service capabilities and can be ...

Cloud-based call centers offer more than just VoIP. Explore key features, industry use cases and what sets top platforms apart. The shift from traditional, on-premise phone-system call centers to ...

A number of companies offer support to call centers based in employees’ homes. When they’re not on the road for a service call, but they are on the clock, field technicians for Aspect Software pitch ...