Pictured are members of one of the Robert H. Jackson Center’s Community Conversations last year. The next conversation is set for Sept 24. Photo courtesy of the Robert H Jackson Center’s website The ...

Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions. (Elise Amendola / Associated Press) At one call center in the Philippines, ...

Fayetteville officials are gearing up to discuss the future of their 911 center with Cumberland County on Thursday. The city could consolidate its call center with the county's or continue plans to ...

GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now 29, ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Imagine in the near future, you call a customer service number for a cruise line and are ...

A new artificial intelligence startup is addressing the frustrating experience patients can have when calling a health plan to understand their benefits. With Trampoline AI, health plans, third-party ...

Artificial intelligence products with lifelike voices are being marketed to schedule or cancel medical visits, refill prescriptions, and help triage patients. Soon, many patients might initiate ...