Cresta, the unified customer experience AI platform for human and AI agents, today announced a new partnership with the New York Mets. Through the partnership, the Mets will introduce Cresta's AI ...

One of the latest initiatives focuses on enabling AI agents to interact more effectively with telecom data and operational ...

BELLEVUE, Wash., June 16, 2026 /PRNewswire/ -- Today, Apptio, an IBM Company (NYSE: IBM), announced significant updates to its solution suite—including the launch of its Conversational Insights, ...

Following a successful pilot phase, the commercial rollout introduces real-time AI Voice Agents for customer verification and debt collection across JCL's extensive dealer network, supported by ...

Albertsons Media Collective announced a new integration with Criteo, the global commerce intelligence platform, bringing ...

Agentic artificial intelligence (AI) has had a unique impact on the customer service industry. Chatbots and agents leverage natural language processing and machine learning to engage with customers in ...

The race to advance conversational AI in the living room is heating up, with YouTube being the latest to expand its tool to smart TVs, gaming consoles, and streaming devices. This experimental feature ...

Sesame’s new iOS app brings its conversational AI agents to the public, offering more natural back-and-forth interactions designed to feel less like traditional chatbots and more like talking to a ...

Apptio is launching a preview of new Conversational Insights solution that allows any stakeholder to ask plain-language questions and get data-backed insights into their technology spend and value ...

Ashish Sukhadeve, founder of Analytics Insight, discusses building a vital AI economy intelligence layer. Discover how his ...

Discover how AI voice technology is transforming podcasting, gaming, social media, streaming and digital content creation.