Twisted Sifter on MSN

Impatient And Angry Customer Is Rude To This Representative, So They Decided To Solve The Problem The Longer, Slower Way

If you have ever worked in customer service, you probably know that some customers can be really rude. You also probably ...
Harvard Business Review

How Customer Service Can Turn Angry Customers into Loyal Ones

Good customer service seems like common sense for businesses. But how valuable is it really? John Mitchell is President of Applied Marketing Science, a market research and consulting firm focusing ...
abc13

MANICURE MELTDOWN: Customer angry about fake nails causes more than $2,000 in damage to salon

HAZELWOOD, Missouri (KTRK) -- New video shows a violent rampage at a nail salon in Hazelwood, Missouri. The manager says the customer was angry over the fake nails she just had put on. You can see ...