As artificial intelligence (AI) and omnichannel customer touchpoints continue to make their mark on the global business landscape, the role of the contact center agent is evolving. It must. This ...

It’s the rare construction firm that doesn’t pride itself on putting customers first. But are those customers getting what they truly want? And when employees are asked to go the extra mile on a ...

KALAMAZOO—A team of two Western Michigan University sales students competed in the State Farm Marketing and Sales Competition at the University of Central Missouri, during the fall semester, with one ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. MEMPHIS, Tenn. — MLGW has created a new ...

How does data play a role in customer experience? originally appeared on Quora: the place to gain and share knowledge, empowering people to learn from others and better understand the world. First ...

2023 will be remembered for a lot of things, but for many, it will be the year when budget reductions, cost-cutting and layoffs were front of mind. In the tech sector alone, more than 240,000 jobs ...

Bhanumurthy Ballapuram spent 29 years at the Bangalore, India-based Wipro, a global system integrator in the Google Cloud Partner Advantage Program. Google Cloud has turned to a Wipro alum to fill its ...

Artificial intelligence is changing the way customer service agents respond to customers. In most cases, the AI bots are suggesting potential agent responses, and no customers are directly talking to ...

Sabre has created a new role of "chief services officer." It might sound like a gimmick, but the concept actually has deep roots in the technology sector. Sabre debuted in July a new executive title, ...

DULUTH, Ga. – Savoy House Lighting has appointed Jill Gardner, whose 30-year career spans the lighting and home building industries, as director of customer service and lighting assets. Jill Gardner ...