Customer experience is disrupting and changing the supply-chain world from the inside out. New delivery models and e-commerce are causing customers to expect immediate, accurate and flexible product ...

Supply chains have typically been quiet enablers, optimized for cost, consistency, and scale. But in today’s volatile world, supply chains must no longer be designed solely for efficiency; they must ...

Written by JJ Ruest, President and CEO, Canadian National Railway Company As part of a special series in Railway Age’s March 2021 issue, 11 North American railroad CEOs address the daunting challenges ...

As companies continue to figure out the best ways to meet consumers’ evolving demands and expectations, customer service has become a focal point of supply chain operations. Technological innovations ...

Supply chains need to integrate and collaborate with end-to-end partners and vendors in a more efficient, orchestrated, ...

Modern supply chain planning (SCP) tools allow companies to create a brand-new demand and/or supply plans every day if they so desire. There is the prospect of unparalleled responsiveness, the ability ...

Personalization isn’t just for B2C anymore. While consumer brands have long mastered the art of tailoring experiences, B2B players are now facing rising expectations from their customers and partners ...

A look at some of the factors supply chain experts see as critical in maintaining and building CX in the year ahead. While much of CX focuses on relationships with end customers, to succeed, companies ...

A person is a person, an individual. With the two identities of the customer defined, we can talk about the different commerce models that represent how goods are sold. B2B: Business-to-business B2C: ...

At one point in my career, I got a call from an associate who had been appointed head of purchasing in another division of my company. The corporate vice president of supply management had suggested ...

Tesla has not only revolutionized the electric vehicle (EV) market but also fundamentally disrupted the traditional ...