Customer experience is disrupting and changing the supply-chain world from the inside out. New delivery models and e-commerce are causing customers to expect immediate, accurate and flexible product ...

Supply chains have typically been quiet enablers, optimized for cost, consistency, and scale. But in today’s volatile world, supply chains must no longer be designed solely for efficiency; they must ...

Written by JJ Ruest, President and CEO, Canadian National Railway Company As part of a special series in Railway Age’s March 2021 issue, 11 North American railroad CEOs address the daunting challenges ...

This week in Pedersen’s POV, MD+DI Senior Editor Amanda Pedersen urges the medtech industry to follow Medtronic’s example for ...

Supply chains need to integrate and collaborate with end-to-end partners and vendors in a more efficient, orchestrated, ...

As companies continue to figure out the best ways to meet consumers’ evolving demands and expectations, customer service has become a focal point of supply chain operations. Technological innovations ...

In a world that has been disrupted by a global pandemic and now a European conflict, we have seen firms execute years of digital transformation practically overnight. Putting the customer-first, ...

Modern supply chain planning (SCP) tools allow companies to create a brand-new demand and/or supply plans every day if they so desire. There is the prospect of unparalleled responsiveness, the ability ...

Businesses small and large depend on customers for survival. Customers drive new trends and provide profits for current and future operations and investments. The use of a customer relationship model ...

Transforming healthcare supply chain with AI enables hospitals to improve resilience, forecast demand, and link strategies to health equity goals.

At one point in my career, I got a call from an associate who had been appointed head of purchasing in another division of my company. The corporate vice president of supply management had suggested ...