The 52-hospital system uses conversational artificial intelligence to answer patient inquiries and direct them to the right place before they even become formal messages. “The in-basket piece of it, ...

Critics are raising concerns about the use of generative AI to respond to patient MyChart messages, The New York Times reported Sept. 24. About 15,000 physicians and assistants at more than 150 health ...

Add Yahoo as a preferred source to see more of our stories on Google. It’s a Wednesday, and I’m sending a question to my doctor through the messaging portal they encourage us to use. I receive a ...

COLUMBUS, Ohio — Central Ohio Primary Care (COPC), one of the state’s largest medical groups, has started charging patients for certain types of messages sent through the MyChart online portal. The ...