Findings show a path to more effective and efficient ITSM operations through generative AI Over the past year, IT teams have moved from experimenting with automation to actively integrating generative ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

A successful ITSM strategy is a lot like a game of connect-the-dots. Organizations may already have a ticketing system for incident management, for example, or perhaps the beginnings of a ...

LONDON--(BUSINESS WIRE)--The ITSM market size is expected to grow by USD 3.29 billion during 2020-2024. The report also provides the market impact and new opportunities created due to the COVID-19 ...

Freshworks has signed a definitive agreement to acquire FireHydrant, a provider of AI-powered Incident Management software. The combination will bring together Freshservice’s IT Service Management ...

IT service management, or ITSM, is a term "that refers to implementing, managing and delivering quality services in the best possible way to meet the need of [and add] value to a business." To better ...

When a critical app suddenly crashes or a payment system stops working, the entire business feels the impact. Customers get frustrated, teams scramble, and every minute of downtime chips away at ...

SolarWinds, a leading provider of simple, powerful, secure observability and IT management software, today released its 2025 ITSM Report, which outlines a clear delineation between Information ...

COMPANY NEWS: Findings show a path to more effective, efficient ITSM operations through generative AI. SolarWinds, a leading provider of simple, powerful, secure observability and IT management ...