It often starts with a spark of optimism. Perhaps somebody will propose that you should own your work, believe in the result, and think of it as something that really matters. Most people will not ...

Many companies often struggle with employee engagement. Employees may be “phoning it in,” not taking initiative or failing to do more than is required of them, and company leaders can’t figure out how ...

Managers generally don't get to refuse ownership of a process. As process owners they generally do get authority over the process design. Our internal help desk has a manager who is currently trying ...