The Volvo Valet app works much like a ride-hailing app from Uber or Lyft. Before the pickup, the customer will see the employee's location and their arrival time on the app. Volvo will take pictures ...

The coronavirus has disrupted life as we know it. Still, some of the most annoying aspects of our day-to-day existence have managed to stick around—like car problems. But how exactly do you get your ...

Over a quarter century ago, Volvo Trucks welcomed Peter Voorhoeve to the ranks of its employees. And Voorhoeve contends the lessons learned in customer service in the last couple of years of the 20th ...

Volvo is removing a major pain point for U.S. customers with a vehicle undergoing service — having to schlep to and from the dealership. Volvo Valet is a new service that allows customers to schedule ...

Swedish car maker Volvo has revealed that it has added the Apple Watch to its services division, giving engineers and technicians up to the minute information and saving on their paperwork. Some 1,500 ...

Following its successful introduction in the United States, Volvo’s Valet Maintenance Pickup and Delivery service is now being launched in select European markets. The goal is to offer Volvo customers ...

In what could be a blueprint for digital transformation, Volvo is equipping service technicians with Apple Watch to help build customer success outcomes -- and it's working. Volvo has unleashed a big ...