A Florida man returned from his latest cruise to find his vehicle splotched with hardened sea salt at Port Canaveral. His response earned him and his wife a lifetime ban from Royal Caribbean. An ...

A Florida couple missed their much-anticipated Princess cruise after a flight delay caused them to miss their connection to Australia. However, that’s not the worst part of this story – not by a long ...

Six months after Zimmery Harvey returned his last rental car, Dollar surprised him with a $1,900 “final invoice.” The car rental company says it neglected to charge Harvey the required $10-per-day ...

An independent cruise excursion operator has resurfaced after a two-year hiatus. Sandra O’Leary, of the now-shuttered Sandra’s Cruise Tours, still owes former customers thousands of dollars. Not ...

Could an ombudsman columnist who routinely writes about tourist scams become the target of one herself? The answer is, of course, “Yes.” No traveler is immune to the possibility of a brush with a bad ...

Could an ombudsman columnist who routinely writes about tourist scams become the target of one herself? The answer is, of course, “Yes.” No traveler is immune to the possibility of a brush with a bad ...

A Florida man returned from his latest cruise to find his vehicle splotched with hardened sea salt at Port Canaveral. His response earned him and his wife a lifetime ban from Royal Caribbean. An ...

Can you get banned from Facebook forever? The answer is most certainly “yes.” Jason Birch just found this out the hard way. The social media giant won’t tell him why he’s permanently banished, but ...

A Florida man demanded that Royal Caribbean pay for his car wash and detailing. The cruise line banned him and deleted his Diamond status.

As devastating storms flooded Maui and caused widespread damage last March, a Pennsylvania family canceled their beachfront Vrbo reservation. That was a logical decision they assumed would be covered ...

Expensive car rental mistakes are easily avoidable with just a little research and preparation. Yet week after week, the Consumer Rescue case files show that many car rental customers do neither. By ...

Isaac Chambers says an Airbnb host just hit him with an expensive bait-and-switch scam of sorts. After you hear his troubling story, you’ll likely agree. Many months after Chambers booked the perfect ...