The report by the Treasury Inspector General for Tax Administration called on the IRS to include more phone lines and to ...

The IRS’ user experience services office submitted its “2029+” modernization plans to the Treasury Department in May, but it's yet to be implemented.

More transparency is needed when reporting IRS telephone level of service and average wait time,” the Treasury Inspector ...

Taxpayers are unable to get through to live help through the IRS's toll-free phone lines, even when the IRS claims its wait ...