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One team. One mission. One customer segment. Aflac’s hotline for newly diagnosed cancer patients proves that going deeper is ...

Customer advocacy pays. CMO Christine Dart shares a playbook for cross‑team alignment, micro‑events & turning account success into scalable growth.

Talkdesk Customer Experience Automation introduces a new category in the customer experience market: fully autonomous, multi-agent AI automation discovered, built, orchestrated, and measured across ...

Google's open-source Meridian helps marketers build better models, understand lift by channel and finally bring sanity to ...

Communications provider enhances customer experience offerings with AI-powered virtual agents and supervisor tools.

Health wearables are poised to become the next frontier in real-time personalization. CX leaders should start thinking well ...

From governance to growth, centralized AI decisioning delivers faster, smarter outcomes across the customer journey.

New AI-powered platform turns conversations into insights for quality assurance, performance gains, and coaching opportunities - amplifying human decision-making without replacing it. GAINESVILLE, FL ...

Anthropic’s Claude proves that personality design isn’t fluff—it’s a strategic lever for building trust and shaping customer ...

From page publishers to inbound experience directors, see how WCM’s four-phase evolution is reshaping enterprise content ...