The post Air Canada Customer Was Forcibly Removed From A Flight And Cost Her $900. This Is What Happened According To Her. – ‘What’s the solution, how do I fix this?’ first on TwistedSifter.

Air Canada's argument that its AI-powered customer chatbot was solely liable for its own actions didn't hold up in civil court (thank goodness), and now the airline must refund a customer who was ...

A customer will get hundreds of Canadian dollars from Air Canada in connection to its online chatbot’s "misrepresentation" of a fare discount policy, a civil resolution tribunal (CRT ...

Air Canada is being held responsible for a discount its chatbot mistakenly promised a customer, the Washington Post reported. The airline must refund a passenger, Jake Moffat, who two years ago ...

Air Canada passengers told Insider of luggage and customer-service woes amid travel chaos. One said she took a carry-on to avoid the chaos but was forced to check her bag, which went missing.

The Canadian tribunal in this case came down on the side of the customer, ruling that Air Canada did not ensure its chatbot was accurate. “While a chatbot has an interactive component ...

He added that due to the evacuation order, Air Canada has cancelled flights out of Yellowknife on Saturday. WestJet has also faced criticism ... WestJet sparks customer fury after refusing refunds ...

These purchases aren’t flying under the radar. When Alaa Tannous and his wife Nancy flew with Air Canada in 2022, the airline lost their checked luggage. According to The Street, the luggage was ...

Another major air carrier will be implementing an extra charge for carry-on bags, as the cost of checked baggage climbs. Beginning in January, Air Canada ... has faced criticism for incentivizing ...

She turned around to reprimand the customer again before the video stopped. USA TODAY has reached out to Air Canada. Airline incidents: Ex-NFL player Terrell Davis says he's on no-fly list after ...