Air Canada's argument that its AI-powered customer chatbot was solely liable for its own actions didn't hold up in civil court (thank goodness), and now the airline must refund a customer who was ...

The post Air Canada Customer Was Forcibly Removed From A Flight And Cost Her $900. This Is What Happened According To Her. – ‘What’s the solution, how do I fix this?’ first on TwistedSifter.

Air Canada is being held responsible for a discount its chatbot mistakenly promised a customer, the Washington Post reported. The airline must refund a passenger, Jake Moffat, who two years ago ...

A customer will get hundreds of Canadian dollars from Air Canada in connection to its online chatbot’s "misrepresentation" of a fare discount policy, a civil resolution tribunal (CRT ...

The Canadian tribunal in this case came down on the side of the customer, ruling that Air Canada did not ensure its chatbot was accurate. “While a chatbot has an interactive component ...

Over time, Crocker said, Air Canada hoped the chatbot would "gain the ability to resolve even more complex customer service issues," with the airline's ultimate goal to automate every service that ...

Air Canada passengers told Insider of luggage and customer-service woes amid travel chaos. One said she took a carry-on to avoid the chaos but was forced to check her bag, which went missing.

Another major air carrier will be implementing an extra charge for carry-on bags, as the cost of checked baggage climbs. Beginning in January, Air Canada ... has faced criticism for incentivizing ...

He added that due to the evacuation order, Air Canada has cancelled flights out of Yellowknife on Saturday. WestJet has also faced criticism ... WestJet sparks customer fury after refusing refunds ...

She turned around to reprimand the customer again before the video stopped. USA TODAY has reached out to Air Canada. Airline incidents: Ex-NFL player Terrell Davis says he's on no-fly list after ...