Everyone from politicians on down, has to understand that dealing with the CRA is different from most other functions of ...
OTTAWA — The Canada Revenue Agency said it's hiring more staff at its call centres and expanding its use of artificial intelligence as part of a 100-day plan to improve services. Earlier this month, ...
Finance Minister François-Philippe Champagne on Sept. 2 released a statement on his X account acknowledging concerns about the Canada Revenue Agency’s (CRA) service standards, saying the “service ...
The Canadian Press on MSN
AI experts say CRA must fix human responses before pursuing AI
OTTAWA – Experts in artificial intelligence say it’s risky for the Canada Revenue Agency to turn to artificial intelligence ...
The CRA is set to let the contracts of 250 tax centre employees end on Sept. 5. (Credit: JUSTIN TANG) The Canada Revenue Agency is not extending the contracts of 250 term employees at tax centres, ...
The Canadian Press on MSN
CRA says it has more work to do as call centre improvement plan hits 50-day mark
Two senior officials working at the Canada Revenue Agency say the agency surpassed its target for answering more calls from Canadians ahead of schedule. On Sept. 2, Finance Minister ...
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