Across the United States, a quiet shift is underway in the way local governments answer the phone. Non-emergency calls that once rang straight through to human dispatchers are increasingly being ...

Poppies Deli on Linton Boulevard in Delray Beach logged nearly 40 violations over two days of inspections.

Nearly three months after Florida’s new open carry law took effect, 911 operators are hearing the same kind of call again and again. Someone sees a person with a gun in public. They panic. They call ...