Three months after announcing its merger with Calabrio, Verint®, The CX Automation Company™, is already delivering on the promise of the combined company. Starting today, Calabrio customers have ...

Verint®, The CX Automation Company™, is doubling down on customer outcomes with the appointment of Teresa Anania as Chief Customer Officer (CCO). With more than 25 years of producing customer success ...

Combining Verint's AI platform with Calabrio's workforce management has borne early fruit for customers of both vendors.

"Dave is exactly the right leader for this moment," said Mike Lipps, chairman at Verint. "He brings a proven track record of scaling high-growth software businesses, a deep understanding of the CX and ...

As more organizations configure MCP servers to support agent-to-agent communication, upfront strategy, nonfunctional requirements, and security non-negotiables will guide safer deployments.

While agentic AI can do a lot, there still needs to be a human in the mix to make sure it's all being done correctly, tech ...

The problem isn’t your AI stack—it’s whether you have the right data and the right mechanisms to power it effectively.

Companies on this list are wonderful examples of how their products expand the power of KM in changing knowledge environments. They stand out in the KM field, and we applaud their accomplishments. As ...

Learn how to identify industries ready for disruption by spotting market gaps, customer frustration and emerging technology trends.

What Cognigy Nexus Confirmed About the Agentic AI Opportunity — And Why Expertise Is Everything - contact centre Kevin ...