WhatsApp has announced the development of a new AI-powered feature designed to help businesses manage customer interactions ...

Global cloud communications platform Infobip today announced its Conversational Experience Orchestration Platform (CXOP) — a ...

Sobot, a leading AI customer contact solution provider, unveiled its "AI-First" strategy at a media launch event this month.

Built on agentic AI, CXOP delivers intelligent, hyper-personalized experiences across the full customer journey ...

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with ...

Currently in its Beta phase, Lindi can book flights for single passengers, change a name or seat on a booking, and provide ...

Research reveals that driven by overwhelming’ demand, advanced artificial intelligence will drive more personalised, ...

Pharmacies, health and wellness services, and beauty are the segments that stand out most when it comes to consumer use ...