A predatory management company charged these vacation rental guests $1,000 to pay for damage to a mattress they didn't cause.

A vacation rental management company in Nashville charged guests $1,000 for damaging a mattress after a one-night stay. Even more frustrating, the agency told the shocked travelers it didn’t need ...

First-time cruise passengers Marisa Vacca, her husband, and toddler couldn’t wait to board Celebrity Cruises Reflection last December. The family arrived in Ft. Lauderdale the night before embarkation ...

First-time cruise passengers Marisa Vacca, her husband, and toddler couldn’t wait to board Celebrity Cruises Reflection last December. The family arrived in Ft. Lauderdale the night before embarkation ...

A vacation rental management company in Nashville charged guests $1,000 for damaging a mattress after a one-night stay. Even more frustrating, the agency told the shocked travelers it didn’t need ...

A vacation rental management company in Nashville charged guests $1,000 for damaging a mattress after a one-night stay. Even more frustrating, the agency told the shocked travelers it didn’t need ...

Few things are more important in a vacation rental than electricity. But when John Burns and his family arrived at their Parisienne houseboat Vrbo, they found it was missing that crucial element. So ...

What if you had a newly minted enemy and Royal Caribbean allowed that person to cancel your cruise? That’s what Rita Yates believes happened to her recently. When she called to make the final payment ...

First-time cruise passengers Marisa Vacca, her husband, and toddler couldn’t wait to board Celebrity Cruises Reflection last December. The family arrived in Ft. Lauderdale the night before embarkation ...

Heather Steele just landed on the Do Not Rent list of her favorite car rental company — Hertz. She says she’s been a great customer of Hertz for many years, and the banishment has her flabbergasted.

Regular readers of Consumer Rescue know that our advocacy team tackles many fiascos involving car rentals. From surprise damage charges to accusations of grand theft auto, we’ve seen it all. A ...