Alliance brings together Tata Communications Kaleyra and NiCE CXone Mpower platforms to deliver seamless, AI-powered customer experiences at scale.

Forethought, a provider of artificial intelligence agents, today introduced Browser Agent, enabling AI to take action directly inside any browser-based system. The company also expanded its platform ...

Amplitude's AI Visibility brings behavioral context into AI, unlocking insights, proactive recommendations, and product outcomes.

Ooma, a provider of advanced communications services, has integrated its Ooma Office business phone service with Zapier, an automation platform that helps users enable workflows with more than 8,000 ...

Adobe this week rolled out dozens of innovations across its Firefly, Gen Studio, Express, and Creative Cloud applications.

Superhuman Go is launching with dozens of agents in the Superhuman Agent Store, including connector, partner, and Grammarly writing agents. These agents help users plan, start, and execute important ...

Amperity's Real-Time Profiles combine live activity with complete customer history so companies can recognize every individual and respond instantly.

Then in 2014 someone else constructed a Faraday Café in Vancouver as an art project. No idea is really all that original, it seems. We are, I fear, too far gone into some online and Big Data ...

Wunderkind's new integration brings AI-powered identity resolution and advanced segmentation to Meta Ads Manager.

Paytronix today launched Journey Builder, an artificial intelligence-powered campaign automation tool that enables marketers to create sophisticated, multi-touchpoint guest journeys in minutes.

New features in DeltaStream Fusion include a Real-time Context Engine for genAI agents and MCP Server, uniting AI-assisted pipelines, unified orchestration, cost optimization, and observability in a ...

HGS's Interaction Intelligence enables companies to analyze nearly 100 percent of customer interactions across channels. This comprehensive data capture and analysis platform fuses conversational, ...