"Early attention to compliance will help reduce enforcement risks and foster greater trust with consumers in an increasingly regulated online marketplace," Crowell & Moring said in a note to clients.

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Shares in Trustpilot Group Plc had their steepest ever one-day drop after Grizzly Research said it holds a short position and published a negative report on the consumer-review company. The stock ...

An unhappy customer is suing Henderson Castle, alleging in a lawsuit that, after he left a one-star review of the Kalamazoo bed and breakfast’s restaurant, an employee tracked down his place of ...

LOS ANGELES, Nov. 25 (UPI) --The first Zootopia, released in 2016, boasted sophisticated animation in depicting the adaptation of various animals to city life. Zootopia 2, in theaters Wednesday, uses ...

The Consumer Financial Protection Bureau said it would require a vow to “work collaboratively” with companies before beginning a review. By Stacy Cowley Banking is one of America’s most tightly ...

Wherever consumer sentiment goes, consumer spending usually goes too. They're like buddies that do everything together. Consumer sentiment wants a hair cut, its buddy consumer spending does too. But ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

Alaskans are familiar with fishery catch shares, also known as individual fishing quotas and limited access programs, that have been implemented for federal fisheries since the 1990s as a management ...

Nearly 7 in 10 healthcare consumers will leave a review when texted or emailed, meaning a “passive reputation management strategy won’t cut it” for health systems, according to a Press Ganey report ...

Have you ever been in a win-win situation? They don’t come around too often, but when they do it’s a wonderful feeling. Maybe you got yourself into such a situation through hard work and grit. Maybe ...

After finishing a meal at a restaurant, a Negative Nancy of a customer wasted no time running home to write a not-so-great review of their experience. Well, the restaurant looked at it as an ...