Customer Disservice: Telecom Edition

Marketplace puts the country’s top telecom companies to the test after hearing from so many about poor customer service. What ...

Customers complain about long wait times, multiple calls to resolve issues with Rogers, Telus and Bell

More than a dozen customers told Marketplace they are frustrated with poor customer service they received from Canada’s big three telecoms. Employees at Rogers and Telus said frontline customer ...
Chief Marketer

When Aflac Integrates AI into Customer Service — And When It Doesn’t

Insurance brand Aflac is piloting generative AI company-wide, including integrating it into its call center. SVP Keith Farley ...

Network Strategics Launches New AI Chat Agent Integration Service

New AI agent helps enhance lead qualification, supports instant responses, and integrates seamlessly at competitive ...

Nearshore BPO Provider Iterum Launches iCoach: an AI-Enabled Contact Center Training & Performance Enablement Solution

The embedded training and coaching AI strengthen human-led delivery, especially for complex customer, member and ...

Cure All Plumbing Reinforces Commitment to Professional Standards and Community Support in Arizona

GILBERT, AZ, UNITED STATES, March 13, 2026 /EINPresswire.com/ -- After more than two decades in the plumbing industry, ...
TMCnet

Points, Badges, and Better Agents: Using Gamification to Transform Call Center Agent Training

Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...
NPR

Want to get stronger? Start with these 6 muscle-building exercises

This story is adapted from Life Kit's Guide to Building Strength, a five-day email series. Sign up for the special newsletter here. There are innumerable ways to shape a workout routine for building ...
Record Herald

FCPH strengthens preparedness, customer service through staff training exercises

WASHINGTON COURT HOUSE, Ohio — Fayette County Public Health (FCPH) recently conducted a series of staff training exercises focused on administrative emergency preparedness and customer service, ...