It's fair to say that Auto Trader's new Deal Builder platform has caused a good deal of uproar among dealers. Car Dealer ...

When the employee finally disengages, the customer yells expletives, takes the top off the cup, and throws the hot coffee at ...

Feedback can be a painful truth in the workplace. Whether it's from a customer or a co-worker, feedback can often feel like ...

Amid the Disney blackout, YouTube TV customers will begin to receive a $20 credit starting Nov. 9 if there is still no deal ...

An irate McDonald’s customer was caught on video as she flung a cup of piping hot coffee at a manager, a violent reaction to her dissatisfaction over […] ...

The 'Bearista' frenzy shows how hype, scarcity and emotion now collide in retail and why Starbucks’ bid to rebuild trust ...

With the blackout of ESPN, ABC and other Disney networks on YouTube TV, 24% of subscribers said they have already canceled or ...

A couple of years ago, Northcentral Technical college in Merrill opened an emergency simulator to prepare residents for bad situations in the workplace.

This is a KFF Health News story. One family in Virginia Beach, Virginia, just found out their health plan's deductible will jump from $800 to $20,000 next year. About 200 miles north, in Maryland, ...

Have you ever gone to a fast food restaurant and special ordered a sandwich so that it does not include certain toppings? For example, perhaps you don’t like mustard or onions so you ask for your ...

SOUTH EUCLID, Ohio (WOIO) - A customer who is unsatisfied with their service may ask to speak with the manager... but police said this South Euclid suspect is accused of assaulting employees with ...

Eggemeier says that many of these new upgrades are powered by GPT-5, OpenAI’s current flagship model. (Zendesk is one of OpenAI’s top customers.) According to Eggemeier, GPT-5 has dramatically ...