Various types of food-related customer grievances are shared on social mediaPhoto Credit: X/ Moni848202 An X user's post claiming that they had been "scammed" by the same restaurant three times while ...

The fight between India’s National Restaurant Association of India (NRAI) and food delivery giants Swiggy and Zomato continues to intensify. NRAI alleges that the two platforms are misusing ...

Would you prefer restaurant ratings or match score while using a food delivery app like Zomato?Photo: X/deepigoyal Zomato CEO Deepinder Goyal is an active X (formerly Twitter) user. He often uses this ...

It’s a name the company had been using internally to distinguish between Zomato the food-delivery brand and Zomato the company of four businesses. This announcement formalises that distinction f ...

Deepinder Goyal’s post on X mentions that Nugget currently facilitates over 15 million support interactions monthly for Zomato’s food delivery platform, its quick commerce unit Blinkit ...

Zomato's announcement to rebrand itself as "Eternal Ltd" triggered a storm on social media and elicited a range of reactions over the name change, prompting the food and grocery delivery major to ...

New Delhi: In a major strategic move, food and grocery delivery giant Zomato has launched an artificial intelligence (AI)–powered customer support tool called Nugget for businesses. Zomato Labs, ...

Cut to 2025, and Subhashish puts on the red Zomato T-shirt with pride every morning and hits the streets of Kolkata on his mechanised wheelchair, delivering food to doorsteps to ... with people ...

Zomato CEO Deepinder Goyal introduced Nugget, an AI-powered customer support platform designed to handle up to 80% of customer queries autonomously. Nugget, developed over three years and ...

Zomato recently changed its corporate name to Eternal. Now, the food and grocery delivery platform ... categorize and analyze customer-submitted images, leading to speedier issue resolution.

Imperfect AI-generated food images are unsettling, falling into the uncanny valley—where realism meets discomfort. Could food neophobia be driving our aversion to these digital dishes?

Goyal demonstrated that Nugget processes more than 15 million monthly interactions between users and their products which include Zomato food delivery and Blinkit quick commerce together with ...