This is how to politely shut down any rude comment. In this episode of The Mel Robbins Podcast, Dr. Dolly Chugh shares one of the most useful communication tools I've ever heard. Dr. Dolly Chugh is a renowned behavioral scientist, award-winning NYU Stern professor, and expert on why people resist change. When someone says something rude, offensive, or completely inappropriate, most of us feel like we have two choices: Stay silent or start an argument. But Dr. Chugh explains there's a third optio